Privacy Policy

Effective Date: June 14, 2025

Nexa Studios ("Nexa", "we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you use our products, applications, and services ("Services").

1. Information We Collect

• Personal Information: Name, email, phone number, profile photo, login credentials, and billing details.
• Usage Data: Features used, chat interactions, clicks, preferences, time spent on pages, crash reports.
• Device Info: Browser type, device model, OS version, IP address, screen resolution, language.
• Cookies: Session data, authentication tokens, user preferences, and behavior tracking.

2. How We Use Your Information

• To operate and provide personalized AI-driven services.
• To understand user behavior and improve platform experience.
• To develop new features, research, and AI improvements.
• To provide customer support and respond to inquiries.
• To prevent abuse, fraud, and enforce legal compliance.
• To send notifications, updates, newsletters, or promotional content (only if you opt-in).

3. AI and Data Handling

• We may analyze user input to improve AI performance and response quality.
• Some interactions may be temporarily cached for system learning, but not stored permanently unless you enable history.
• Your conversations with Nexa AI are not used for training third-party models.

4. How We Share Information

• We do not sell your data.
• We may share anonymized usage statistics for AI training or academic research.
• We may share data with third-party vendors (e.g., Firebase, analytics tools) who help us operate our service under confidentiality agreements.
• We may disclose data if legally required to comply with law enforcement, court orders, or to protect rights and safety.

5. Your Rights

• Access, correct, or delete your account and personal data at any time via your dashboard.
• Withdraw consent for data processing (may affect service functionality).
• Export your data in a machine-readable format upon request.
• Disable cookies through your browser or request data erasure.

6. Data Retention

• We retain your account data as long as your account is active or as needed for service provision.
• Inactive account data may be deleted after 24 months of inactivity.
• Data required for legal obligations (e.g. billing records) may be retained for longer.

7. Security Measures

• Data is encrypted at rest and in transit using industry-standard protocols.
• Access controls, secure tokens, and auditing protect your information from unauthorized access.
• We routinely monitor our systems for vulnerabilities and breaches.

8. Children's Privacy

Nexa does not knowingly collect information from users under 13. If we become aware of a child account without parental consent, we will delete it.

9. International Users

If you are located outside of your country of origin, please be aware that your information may be transferred to and processed in jurisdictions with different data protection laws.

10. Third-Party Links and Services

Our services may include links to third-party websites or use third-party tools (e.g. Firebase, analytics). These services operate under their own privacy policies and we encourage you to review them.

11. Cookies and Tracking

• We use cookies and similar technologies to authenticate users, store preferences, and track behavior.
• Most browsers allow you to control or disable cookies.

12. Changes to This Policy

We may update this policy to reflect changes in technology, legal requirements, or our services. You will be notified of significant changes through email or platform banners.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
support@nexa.email